Frequently Asked Questions

Everything you need to know about your CHIQUEL beauty experience

How long will it take to receive my CHIQUEL order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your beauty products cruelty-free?

Yes, at CHIQUEL, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.

What is your return policy for opened products?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.

How do I track my shipment?

Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.

Do you offer professional discounts for makeup artists?

We do! Certified beauty professionals can apply for our CHIQUEL Pro program to receive exclusive discounts. Please visit our Pro page for application details.